Unless someone is installing Caseta, Lutron does protect their dealer pricing info. This limits you to how much you can mark up. Clients do look online to see the price of things. They aren't looking at just profit margin but also price protection.

You have much greater profit margin with those systems which means theyll lean towards Lutron over insteon. Secondly, we're in business to make money. Since we're talking about Lutron, you're talking about dealing with people who has more money than time so price isn't as much of an issue. In regards to installers, those who are really into high end homes, generally take the time and invest in Lutron, Control4, and other's classes due to the nature of the business. When someone first gets into smarthome, they'll take what they've seen and go with what they've know which would be lutron over insteon. Walk into any nice hotel, lighting store, restaurant, etc.you'll see Lutron dummy switches. Besides that, Lutron has a trusted and recognizable name. For one, Lutron is 25x the size of Insteon. NO, insteon is not nor ever will be able to match Lutron. While the new line may have new features and capabilities, overall there is absolutely no difference in the devices besides the look and the name. This would allow those with legacy insteon devices to use the new hub and update their switches to newer should they choose. I suspect those will be newer devices that are I2CS vs I1 or I2 devices. They've stated they'll support some older insteon devices with the new hub. It's not like this is a whole new protocol. Yet, insteon partners with someone over a $50 switch and it's the end of the world. Samsung will sell a $1300 phone or $4000 tv and update it them for 2 years before letting it go to the wayside and no one will blink an eye. all while retiring the old at some point with zero complaints.

Everyone comes out with new products, styles, names, etc. For so long everyone complained about insteon not doing anything different or bringing anything new to the table and when they do, there's nothing but complaints. I'm not sure what all the complaining is about.

Homeseer forum insteon